Job Description
Join our dynamic team as an IT Support Trainee and launch your career in technology! We're urgently seeking motivated individuals in Tampa, FL to provide exceptional technical support while receiving hands-on training in enterprise systems, network administration, and cybersecurity fundamentals. This accelerated program combines classroom instruction with real-world experience to prepare you for a full-time IT role. Enjoy competitive pay, comprehensive benefits, and mentorship from industry-certified professionals. Apply today to start your journey with a company that invests in talent!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and Mac environments
- Provide Tier 1 support for internal users via phone, chat, and ticketing systems
- Assist with network infrastructure monitoring and basic troubleshooting
- Document incidents, solutions, and standard operating procedures
- Collaborate with senior technicians on complex system implementations
- Participate in cross-functional projects involving cloud services and cybersecurity protocols
Qualifications
- High school diploma or equivalent; technical certifications (A+, CompTIA) preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving abilities and customer service mindset
- Proficiency in Microsoft Office Suite and diagnostic tools
- Ability to lift 25 lbs and work in a server environment
- Valid Florida driver's license for occasional equipment transport
- Eligibility for US government clearance (background check required)