Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! At TechSolutions Inc., we provide hands-on training and mentorship to develop the next generation of IT professionals. You'll gain real-world experience in a collaborative environment while supporting our clients' technical infrastructure. This is your opportunity to grow with a forward-thinking company committed to employee development and innovation.
We offer competitive compensation, comprehensive benefits, and a clear career progression path. Our San Antonio headquarters is a hub of technological advancement, and we're looking for motivated individuals ready to build their skills in networking, cybersecurity, and system administration.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop and mobile devices
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior technicians on complex problem-solving
- Participate in ongoing training programs to enhance technical skills
- Assist with system maintenance and security updates
- Deliver exceptional customer service via phone, email, and chat
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and operating systems
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Willingness to learn and adapt to new technologies
- CompTIA A+ certification (or equivalent knowledge) is a plus