Job Description
Are you ready to launch your career in Information Technology? Apex Systems is looking for a motivated IT Support Trainee to join our dynamic team in Greensboro, NC. This is an Immediate Hire opportunity for individuals eager to learn, grow, and become certified IT professionals.
As an IT Support Trainee, you will work closely with senior technicians to provide top-tier technical support to our diverse client base. We offer a comprehensive training program designed to fast-track your career in the IT industry. If you have a passion for technology and a desire to solve complex problems, this is the perfect role for you.
Why Join Us?
- Accelerated Career Growth: Structured mentorship and training pathways to senior IT roles.
- Industry-Leading Benefits: Comprehensive health coverage, 401(k) matching, and paid time off.
- Modern Environment: Work with cutting-edge hardware and software technologies.
Don't wait—apply today and start your journey in IT with Apex Systems!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot hardware and software applications, including Microsoft Office and Windows operating systems.
- Manage and maintain the Help Desk ticketing system to ensure timely resolution of all service requests.
- Assist in network connectivity troubleshooting, including Wi-Fi setup and printer configuration.
- Participate in ongoing IT training sessions and shadow senior technicians to gain hands-on experience.
- Document all technical issues, resolutions, and procedures accurately in the knowledge base.
- Collaborate with the IT team to identify process improvements and implement solutions.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science, IT, or related field preferred.
- Familiarity with computer hardware components (motherboards, RAM, hard drives) and peripherals.
- Basic understanding of network concepts (LAN, WAN, IP addressing) is a plus.
- Strong problem-solving skills and the ability to diagnose technical issues quickly.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently as well as part of a collaborative team environment.
- Willingness to obtain IT certifications (e.g., CompTIA A+) within the first year of employment.