Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! At TechSolutions Inc., we provide hands-on training and mentorship to develop the next generation of IT professionals. This full-time role offers comprehensive exposure to network administration, system troubleshooting, and user support in a fast-paced corporate environment. You'll work alongside certified engineers while earning competitive benefits and growth opportunities. Perfect for recent graduates or career changers passionate about technology and customer service.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person requests
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office 365, and network connectivity
- Assist with asset management, software installations, and peripheral device setup
- Document all IT incidents and resolutions in ServiceNow ticketing system
- Participate in cross-departmental projects including system upgrades and security audits
- Complete vendor-certified training modules (CompTIA A+, Microsoft Azure Fundamentals)
- Support office technology including AV equipment, printers, and mobile devices
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred
- Basic knowledge of PC hardware, networking concepts (TCP/IP, DNS), and operating systems
- Strong analytical skills and ability to troubleshoot systematically
- Excellent written and verbal communication skills with customer service mindset
- Proficiency in Microsoft Office Suite and basic diagnostic tools
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid Florida driver's license for occasional off-site support
- Ability to lift 25 lbs and work flexible hours during system outages