Job Description
Join our award-winning IT team as a Help Desk Support Specialist with comprehensive paid training! We're seeking motivated individuals in Plano, TX to launch their tech careers with industry-leading mentorship. Enjoy competitive benefits, growth opportunities, and a dynamic work environment. No prior experience required – just your passion for technology and customer service!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document ticket details in ServiceNow with 95%+ accuracy
- Collaborate with Tier 2/3 teams on complex escalations
- Conduct user training on new systems and security protocols
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of PC hardware/software troubleshooting
- Exceptional written/verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with problem-solving aptitude
- Willingness to earn CompTIA A+ certification during training
- Valid Texas driver's license (for occasional site visits)