Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about learning and providing exceptional technical support. This comprehensive training program will equip you with hands-on experience in hardware troubleshooting, software diagnostics, and network administration. Enjoy mentorship from industry experts while serving diverse clients across Milwaukee. Our collaborative environment fosters growth and innovation – perfect for launching your IT career!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support via ticketing systems
- Create detailed documentation for troubleshooting procedures
- Collaborate with senior technicians to implement solutions
- Participate in regular training sessions on emerging technologies
- Contribute to IT security protocols and best practices
Qualifications
- High school diploma or equivalent (A+/Network+ certification preferred)
- Basic knowledge of Windows/Linux operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service experience a plus
- Valid driver's license for occasional on-site visits