Job Description
Join InnovateTech Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking passionate individuals eager to grow in a dynamic environment where you'll gain hands-on experience supporting enterprise systems. Our comprehensive training program covers network administration, cybersecurity fundamentals, and customer service excellence. Enjoy competitive benefits, mentorship from industry experts, and clear career progression paths. If you're ready to transform your technical aptitude into professional expertise, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/Linux systems and peripherals
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex system implementations
- Conduct user training on security protocols and best practices
- Participate in proactive system maintenance and patch management
- Support cloud infrastructure components (Azure/AWS basics)
Qualifications
- Associate's degree in IT or related field, or equivalent experience
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Active Directory administration
- Strong problem-solving and communication skills
- CompTIA A+ or Network+ certification preferred (or willingness to obtain)
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license and reliable transportation