Job Description
Join our award-winning IT team and kickstart your career in technology! TechLaunch Solutions is seeking motivated No Experience Needed IT Support Trainees in Pittsburgh, PA. We provide comprehensive training, mentorship, and a clear growth path to become a full-fledged IT Support Specialist. Perfect for recent graduates or career changers with a passion for technology and problem-solving.
Our 6-month paid training program covers desktop support, network fundamentals, security protocols, and customer service excellence. You'll gain hands-on experience with enterprise systems while earning competitive benefits including health insurance, 401(k) matching, and professional development funds.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS operating systems
- Manage Active Directory accounts and permissions
- Document incidents, solutions, and knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Participate in 24/7 on-call rotation after training completion
- Execute preventative maintenance procedures on company devices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Customer service mindset with strong communication abilities
- Willingness to learn and adapt to new technologies
- CompTIA A+ certification (or equivalent) within 6 months
- Valid Pennsylvania driver's license for occasional site visits
- Ability to lift 25 lbs for hardware maintenance tasks
- US citizenship or permanent residency required