Job Description
Join TechSolutions KC's elite IT Support Trainee program and accelerate your career in Kansas City's thriving tech scene! This high-paying entry-level role combines hands-on training with mentorship from industry veterans. You'll gain expertise in enterprise systems, security protocols, and customer service excellence while receiving competitive compensation and full benefits. Our graduates consistently advance to senior roles within 18 months. Apply today and transform your passion for technology into a lucrative career path!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems in enterprise environments
- Monitor and troubleshoot network connectivity, security systems, and cloud services
- Document incidents, resolutions, and system changes in ITSM platforms
- Collaborate with senior engineers on complex infrastructure projects
- Conduct user training on new technologies and security best practices
- Participate in 24/7 on-call rotation after initial training period
Qualifications
- Associate's degree in IT or CompTIA A+ certification preferred (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written/verbal communication and customer service aptitude
- Ability to lift 30lbs and work in varied office environments
- Valid driver's license and reliable transportation for client site visits
- Passion for continuous learning and technology innovation