Job Description
Join our dynamic IT team as a Remote-Friendly IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals in Laredo, TX to provide exceptional technical assistance to our clients while learning industry best practices. This fully remote position offers flexible hours and hands-on experience with cutting-edge systems. Perfect for recent graduates or career changers with a passion for problem-solving. Enjoy competitive pay, mentorship from certified professionals, and a clear path to full-time employment upon successful completion of the program.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Document troubleshooting steps and resolutions in ticketing systems
- Provide technical guidance to clients through phone, chat, and email
- Install and configure operating systems and applications
- Collaborate with senior technicians on complex technical problems
- Conduct system backups and security updates
- Participate in ongoing technical training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Self-motivated with ability to work independently
- Valid Texas driver's license (for occasional on-site visits)
- CompTIA A+ certification or willingness to obtain within 6 months