Job Description
Launch Your IT Career with Paid Training!
Are you looking for an entry-level opportunity in Information Technology without the need for prior experience? ApexTech Solutions is currently hiring Help Desk Support Specialists in Chula Vista, CA. We offer a comprehensive paid training program designed to fast-track your skills in network administration, hardware troubleshooting, and customer service excellence.
Join a dynamic team where your growth matters. We are committed to developing talent from within, providing the tools and mentorship you need to succeed in the tech industry.
Responsibilities
- Provide exceptional Tier 1 technical support to end-users via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and peripherals.
- Assist in the setup, configuration, and deployment of new workstations and mobile devices.
- Maintain accurate and detailed documentation of all support tickets and troubleshooting steps.
- Collaborate with the senior IT team to improve help desk processes and customer satisfaction scores.
- Conduct on-site training for new employees regarding company software and security protocols.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware and operating systems (Windows, macOS).
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Willingness to participate in our structured, paid training program.
- Problem-solving mindset and the ability to work well in a fast-paced team environment.
- Reliable internet connection and a dedicated workspace (if remote/on-site hybrid).