Job Description
Join TechNova Solutions' award-winning IT team as an IT Support Trainee! We're seeking passionate tech enthusiasts to launch their careers in one of America's most dynamic tech hubs. This immersive 6-month program combines hands-on training with real-world experience, mentored by senior engineers at our San Francisco headquarters. You'll gain industry certifications while supporting Fortune 500 clients in a collaborative, innovation-driven environment.
Our trainees receive 100% tuition reimbursement for CompTIA A+ and Google IT Support Professional Certificate, plus personalized career coaching. Located in the heart of the Financial District, you'll work cutting-edge projects with state-of-the-art equipment while building your professional network in Silicon Valley.
Responsibilities
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Provide Tier 1 support for hardware/software issues via ticketing system
- Document procedures and create knowledge base articles
- Assist with network infrastructure monitoring and basic diagnostics
- Collaborate with senior engineers on security protocols
- Participate in daily stand-ups and technical training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Customer service experience with problem-solving mindset
- Proficiency in Microsoft Office 365 and Google Workspace
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid California driver's license for occasional off-site support