Job Description
Join our award-winning IT team at TechCore Solutions as an IT Support Trainee! This direct-hire opportunity is your gateway to a thriving career in technology. We provide comprehensive training, mentorship, and a clear path to advancement. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your growth is our priority.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via ticketing systems
- Install, configure, and maintain network infrastructure
- Create and maintain technical documentation
- Collaborate with senior engineers on complex troubleshooting
- Participate in cybersecurity awareness initiatives
- Support system upgrades and migrations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical experience
- Proficiency with Windows/macOS operating systems
- Basic networking knowledge (TCP/IP, DNS)
- Strong problem-solving and communication skills
- A+ or CompTIA Network+ certification (or willingness to obtain)
- Valid Texas driver's license (for occasional site visits)