Job Description
Join TechNova Solutions' award-winning IT team as an IT Support Trainee! We're seeking motivated individuals passionate about technology to launch their careers in our immersive 6-month training program. Located in the vibrant heart of Miami, you'll gain hands-on experience with cutting-edge systems while receiving mentorship from industry experts. This accelerated program combines classroom learning with real-world troubleshooting, preparing you for a full-time IT Support Specialist role upon completion. Enjoy competitive benefits, flexible scheduling options, and opportunities for certification reimbursement.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Document IT processes and create knowledge base articles
- Collaborate with senior technicians on complex problem resolution
- Participate in cybersecurity awareness training initiatives
- Support office equipment setup and user onboarding
- Learn and implement cloud service management (Azure/O365)
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Basic understanding of Windows OS and networking fundamentals
- Customer service experience or strong communication skills
- Ability to learn technical concepts quickly and adapt to new tools
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification is a plus
- Must pass background check and drug screening
- Spanish language skills highly valued for Miami market