Job Description
Launch your IT career with InnovateTech Solutions! We're seeking motivated IT Support Trainees in San Jose, CA to join our dynamic team. This entry-level role includes comprehensive training, mentorship from industry experts, and a competitive $5,000 sign-on bonus to kickstart your journey. Work in a cutting-edge environment supporting enterprise-level systems while developing skills in cloud computing, cybersecurity, and infrastructure management.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Document and troubleshoot user problems following ITIL best practices
- Assist with system upgrades, patch management, and security protocols
- Collaborate with senior engineers on complex infrastructure projects
- Deliver exceptional customer service via ticketing systems and remote support
- Participate in cross-functional IT initiatives and training programs
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 20 lbs for hardware maintenance tasks
- Valid California driver's license for occasional site visits