Job Description
Launch your IT career in Fresno's booming tech sector! TechSolutions Inc. is urgently seeking motivated IT Support Trainees to join our award-winning team. No experience? No problem! We provide comprehensive training programs designed to transform passionate beginners into certified IT professionals.
Work with Fortune 500 clients in a collaborative environment where your growth is our priority. Enjoy competitive benefits, mentorship from industry experts, and a clear career advancement path. This is your chance to gain hands-on experience with cutting-edge technologies while making a real impact.
What We Offer:
- Industry-leading certification training (CompTIA A+, Network+)
- Tuition reimbursement for continued education
- Flexible work schedule with hybrid options
- Annual performance bonuses
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systemsManage Active Directory accounts and group policies
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system migrations
- Participate in 24/7 on-call rotation (1 week per quarter)
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs for equipment handling
- Valid California driver's license (for occasional site visits)
- Proficiency with Microsoft Office 365
- CompTIA A+ certification (or willingness to obtain within 6 months)