Job Description
Join our dynamic team as a Help Desk Support Specialist in Buffalo! We're urgently seeking tech-savvy professionals to provide exceptional IT support to our growing client base. This is a high-impact role where you'll be the first point of contact for technical issues, ensuring seamless operations and user satisfaction. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment. Apply today to become part of Buffalo's premier IT support team!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Manage service tickets using ITSM platforms (e.g., ServiceNow, Jira)
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document solutions and create knowledge base articles
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT systems and security protocols
Qualifications
- 2+ years of hands-on help desk or IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems and remote support tools
- Ability to work flexible hours including occasional on-call duties