Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees in New Orleans to join our award-winning team. This high-paying entry-level role offers comprehensive training, mentorship from industry experts, and a clear path to advancement. Join us in revolutionizing tech support while enjoying competitive compensation and benefits.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document troubleshooting steps and maintain support ticket logs
- Collaborate with senior engineers on complex system deployments
- Participate in cybersecurity awareness training and best practices
- Assist with user account management and access controls
- Conduct periodic system health checks and preventive maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Excellent problem-solving and customer service skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Strong communication abilities and ability to work in a team environment
- Valid driver's license and reliable transportation
- Must pass background check and pre-employment drug screening