Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support across our cutting-edge operations. This immersive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to thrive in fast-paced IT environments. Our San Jose headquarters offers collaborative workspaces, state-of-the-art equipment, and clear pathways for career advancement. If you're ready to transform your technical aptitude into professional expertise while making tangible impacts, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and onsite assistance
- Document incident reports and maintain accurate troubleshooting logs
- Install, configure, and maintain desktop/laptop equipment
- Collaborate with senior engineers on complex technical challenges
- Participate in IT security protocols and compliance initiatives
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of technical support or internship experience
- Proficiency in Windows/macOS operating systems
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ certification or equivalent knowledge
- Valid driver's license for occasional onsite support