Job Description
Launch your IT career with InnovateKC Tech Solutions! We're seeking motivated IT Support Trainees in Kansas City to join our growing team. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. Work alongside industry experts while earning competitive benefits and opportunities for advancement. No prior experience required – just your passion for technology and eagerness to learn. Join us in building the digital infrastructure that powers Kansas City's future!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure desktops, laptops, and mobile devices
- Monitor and maintain network infrastructure including routers and switches
- Document IT processes and create knowledge base articles
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior engineers on complex system implementations
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation