Job Description
Join TechNova Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals to join our dynamic team in the heart of San Francisco's tech hub. This hands-on role offers comprehensive training in system administration, network troubleshooting, and cybersecurity fundamentals. You'll work alongside industry experts while supporting cutting-edge infrastructure for Fortune 500 clients. Our collaborative environment emphasizes mentorship and professional growth, with opportunities to earn industry certifications. If you're passionate about technology and eager to learn, apply today to begin your journey with a company that invests in talent!
Responsibilities
- Deploy, configure, and maintain desktop hardware/software systems
- Provide Tier 1/2 user support via ticketing systems and remote assistance
- Monitor network infrastructure and troubleshoot connectivity issues
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and security patches
- Participate in 24/7 on-call rotation (after training period)
- Assist in disaster recovery testing and incident response
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 25lbs and work in server environments
- Valid California driver's license (required for site visits)
- Must pass background check and drug screening
- Flexible schedule availability including weekends (as needed)