Job Description
Launch your tech career with our comprehensive IT Support Trainee program! No experience needed—just your passion for technology and eagerness to learn. We provide hands-on training, mentorship from industry experts, and a clear growth path to become a fully certified IT professional. Join our dynamic team in San Jose's thriving tech hub and build foundational skills in networking, security, and system administration.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email for internal employees
- Diagnose and resolve hardware/software issues including OS, printers, and peripherals
- Assist with network troubleshooting and basic security protocols
- Document all support tickets and solutions in ITSM systems
- Participate in cross-departmental IT projects and training sessions
- Collaborate with senior engineers to resolve complex technical escalations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license (for occasional equipment transport)