Job Description
Launch your IT career tomorrow with TechSolutions Inc.'s premier IT Support Trainee program in Houston, TX! We're seeking passionate tech enthusiasts to join our dynamic team and receive hands-on training in enterprise-level systems. Enjoy mentorship from senior engineers, competitive benefits, and a clear path to full technician roles. No experience required – just drive and curiosity!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, networking, and peripherals
- Deploy and configure workstations, laptops, and mobile devices
- Document incidents using ITSM tools like ServiceNow
- Collaborate with cross-functional teams on system updates
- Participate in cybersecurity awareness initiatives
- Assist with onboarding/offboarding of employee equipment
Qualifications
- High school diploma or equivalent; A+/Net+ certification preferred
- Basic knowledge of PC hardware, OS troubleshooting, and networking concepts
- Strong problem-solving and customer service aptitude
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid Texas driver's license for occasional site visits
- Proficiency in Microsoft Office 365
- Passion for continuous learning in emerging technologies