Job Description
Launch your IT career with our remote-friendly IT Support Trainee program in Louisville, KY! We're seeking motivated individuals to join our dynamic team and gain hands-on experience in enterprise-level IT operations. This hybrid role combines remote flexibility with occasional on-site collaboration in our downtown Louisville hub. You'll receive comprehensive training in cloud technologies, cybersecurity protocols, and helpdesk management while working with cutting-edge infrastructure. Perfect for recent graduates or career-changers ready to build technical expertise in a supportive environment. Join us and become part of Louisville's growing tech innovation ecosystem!
Responsibilities
- Provide Tier 1 remote technical support for employees across multiple locations
- Diagnose and resolve hardware/software issues via phone, chat, and remote access tools
- Document all incidents and resolutions using ITSM software (ServiceNow/Jira)
- Assist with network administration tasks including VPN configuration and user provisioning
- Collaborate with senior engineers on complex infrastructure projects
- Conduct employee training on new software and security protocols
- Participate in regular IT team meetings and professional development workshops
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication skills
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Ability to work independently in a remote environment
- Customer service mindset with patience and empathy
- Valid driver's license for occasional on-site requirements