Job Description
Join our dynamic team as an IT Support Trainee in sunny Tampa, FL! We're urgently seeking motivated individuals to launch their careers in technology. This hands-on role offers comprehensive training in network administration, system troubleshooting, and customer support. Work alongside industry experts in a collaborative environment where your growth is prioritized. Apply today to start your journey with a company that invests in talent and fosters innovation. Don't miss this urgent opportunity to build foundational IT skills while making a real impact!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with desktop/laptop setup, configuration, and maintenance
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Conduct routine system updates and security patches
- Deliver exceptional customer service via phone, email, and chat
- Participate in ongoing IT training programs and certifications
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain)