Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! This entry-level position offers comprehensive training and hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. Perfect for recent graduates or career changers, you'll work alongside industry experts while supporting critical business operations. Our accelerated 6-month training program ensures you gain marketable skills for rapid advancement into full-time IT roles.
Enjoy a modern, collaborative work environment with competitive benefits including health insurance, paid time off, and professional development stipends. We value growth mindset and curiosity – no prior IT experience required!
Responsibilities
- Diagnose and resolve hardware/software issues across company systems
- Install, configure, and maintain desktop/laptop computers and peripherals
- Provide first-line technical support via phone, email, and in-person requests
- Assist with network security protocols and data backup procedures
- Document technical processes and create knowledge base articles
- Collaborate with senior technicians on complex system implementations
- Participate in ongoing training programs to develop technical expertise
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic understanding of computer hardware and operating systems
- Strong problem-solving and analytical thinking abilities
- Excellent communication skills and customer service mindset
- Ability to work independently and as part of a team
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation
- US citizenship or permanent residency required