Job Description
Are you a tech-savvy problem solver looking for a stable, direct-hire opportunity in the heart of Texas? Arlington Systems Inc. is seeking a dedicated IT Support Specialist to join our dynamic team. In this role, you will be the first line of defense for our internal users, ensuring seamless technology operations and providing top-tier technical assistance.
Why Join Us?
- Direct Hire Role: No contract extensions, just a long-term career path.
- Competitive Compensation: $60,000 - $75,000 base salary.
- Comprehensive Benefits: Medical, Dental, Vision, 401(k) with match.
- Growth Potential: Clear pathways to Senior IT and System Administration roles.
Don't let your technical expertise go unnoticed. We are looking for a proactive individual who thrives in a fast-paced environment.
Responsibilities
- Provide tier-2 technical support for hardware, software, and network issues via phone, email, and remote desktop tools.
- Manage and troubleshoot Windows 10/11 environments, Active Directory, and Microsoft Office Suite.
- Diagnose and resolve hardware failures, including printers, laptops, and peripherals.
- Perform system backups, patch management, and routine maintenance to ensure 99.9% uptime.
- Onboard new employees by configuring workstations and accounts, ensuring a smooth transition.
- Document all technical tickets and resolutions in the Service Desk Management System (ServiceNow).
- Collaborate with the Network Engineering team to identify and address systemic technical trends.
Qualifications
- Minimum of 2-4 years of experience in Help Desk or IT Support.
- Strong knowledge of Windows operating systems, Active Directory, and TCP/IP networking.
- Familiarity with ticketing systems (e.g., ServiceNow, JIRA) is a plus.
- Excellent verbal and written communication skills; able to explain complex technical concepts to non-technical users.
- CompTIA A+ or Network+ certification preferred but not mandatory.
- Ability to work flexible hours, including some evening or weekend support rotations.
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.