Job Description
Launch your IT career with TechSolutions Inc., a leading Baltimore-based technology firm! We're seeking motivated IT Support Trainees to join our dynamic team and gain hands-on experience in enterprise environments. This immersive program combines classroom training with real-world support operations, preparing you for a full-time role in our growing organization. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for specialization in cybersecurity or cloud infrastructure. Join us in transforming Baltimore's digital landscape!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document incident resolutions in ticketing systems (ServiceNow/Jira)
- Assist with device provisioning, imaging, and inventory management
- Collaborate with cross-functional teams on IT projects
- Conduct user training on security protocols and best practices
- Participate in 24/7 on-call rotation after training completion
- Support cloud infrastructure monitoring and maintenance
Qualifications
- High school diploma or equivalent; technical certification preferred (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional off-site support
- Passion for technology and continuous learning