Job Description
Join NexusTech Solutions' award-winning IT team and kickstart your career in technology! Our comprehensive 6-month IT Support Trainee program combines hands-on experience with mentorship from industry experts. You'll gain real-world exposure to enterprise systems, network infrastructure, and cybersecurity protocols while working with Fortune 500 clients in Chicago's thriving tech corridor. This role offers a clear path to becoming a certified IT Support Specialist with competitive benefits, professional development stipends, and potential for rapid advancement. No experience required—we provide all training!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets using ServiceNow and Jira systems
- Deploy and configure network equipment (routers, switches, firewalls)
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with senior engineers on complex infrastructure projects
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware/software fundamentals
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in various environments
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Experience with remote desktop tools (TeamViewer, AnyDesk) a plus