Job Description
Launch your IT career with TechForward Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Portland, OR. This comprehensive training program combines hands-on experience with mentorship from industry experts. You'll gain exposure to enterprise systems, cybersecurity protocols, and customer service excellence while building a foundation for long-term growth in technology. Our collaborative environment offers structured learning paths, certifications, and career advancement opportunities. Join us to become the next generation of tech innovators!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with user account management and access permissions
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Participate in cybersecurity awareness training and best practices
- Support internal IT projects and system upgrades
Qualifications
- High school diploma or equivalent (AAS/BS preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to lift 20 lbs and work in varied environments
- CompTIA A+ or similar certification a plus