Job Description
Launch your IT career with industry-leading equipment provided! TechBoston Solutions seeks passionate IT Support Trainees to join our Boston team. We supply all necessary tools including enterprise-grade laptops, diagnostic kits, and software licenses – no personal equipment required. This immersive 6-month program combines hands-on training with real-world experience in our state-of-the-art tech hub.
Work alongside certified professionals mastering enterprise systems, network infrastructure, and client support protocols. Our trainees receive personalized mentorship, certifications vouchers, and direct hire opportunities upon program completion. Join Boston's fastest-growing tech ecosystem and build foundational skills in cybersecurity, cloud technologies, and IT service management.
Responsibilities
- Provide Tier-1 technical support for hardware, software, and network systems
- Deploy and configure company-provided equipment including laptops, peripherals, and network devices
- Document technical issues and resolutions using ticketing systems
- Participate in cross-functional IT projects under mentorship
- Conduct preventative maintenance on provided equipment
- Assist with security protocols and system updates
- Collaborate with senior engineers to resolve complex technical challenges
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of Windows/Linux operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to work flexible hours including occasional on-call duties
- Valid driver's license for potential client site visits