Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals in Tucson, AZ to provide essential technical support while receiving hands-on training. This is your gateway to mastering enterprise systems, troubleshooting hardware/software issues, and delivering exceptional customer service in a fast-paced environment. Our comprehensive training program includes mentorship from senior engineers and certification opportunities. Apply today to become part of a company that invests in talent growth and innovation!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Provide Tier-1 technical support to internal staff via phone, email, and in-person
- Install, configure, and maintain operating systems and business applications
- Document all IT incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with senior technicians on network infrastructure projects
- Conduct routine system backups and security audits
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- High school diploma or GED required; Associate's degree in IT preferred
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification a plus
- Ability to lift 25lbs and work in varied physical environments
- Valid Arizona driver's license required for equipment transport
- Excellent written and verbal communication skills
- Must pass background check and drug screening