Job Description
Join TechNova Solutions' award-winning IT team as an IT Support Trainee in Minneapolis! We're urgently seeking passionate tech enthusiasts to launch their careers in enterprise-level IT support. This accelerated training program combines hands-on experience with mentorship from senior engineers, covering everything from helpdesk operations to network infrastructure. Enjoy competitive benefits, professional development funds, and a path to full certification. Apply today and become part of Minnesota's tech revolution!
Responsibilities
- Provide Tier 1 technical support for 500+ employees across desktop, mobile, and cloud systems
- Diagnose and resolve hardware/software issues using ticketing systems (Jira Service Desk)
- Execute standardized OS deployments, security patching, and software updates
- Document technical procedures and knowledge base articles
- Collaborate with network and security teams on incident response
- Participate in 24/7 on-call rotation after training completion
- Track performance metrics (ticket resolution time, customer satisfaction)
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Fundamental knowledge of Windows OS, Active Directory, and networking basics
- Customer service experience with conflict resolution skills
- Ability to learn complex systems quickly and follow technical documentation
- Valid driver's license and reliable transportation
- Basic scripting knowledge (PowerShell/Bash preferred)
- ITIL Foundation certification (or willingness to obtain within 6 months)
- US citizenship or permanent residency required