Job Description
Join our dynamic team as an IT Support Trainee in Glendale, AZ! We're seeking passionate tech enthusiasts ready to launch their careers in IT infrastructure. You'll receive hands-on training while supporting enterprise systems, troubleshooting hardware/software issues, and delivering exceptional user support. Our accelerated development program includes mentorship from senior engineers and certification opportunities. Enjoy competitive pay, comprehensive benefits, and a collaborative environment focused on your growth. Perfect for recent graduates or career changers with basic technical aptitude!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex troubleshooting
- Execute system updates, patches, and security protocols
- Train end-users on IT policies and best practices
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification desired
- 0-2 years of IT experience acceptable