Job Description
Launch your IT career with TechForward Solutions! We're seeking passionate IT Support Trainees in San Jose to join our dynamic team and enjoy the financial flexibility of weekly pay. No experience needed – just drive to learn and grow in a cutting-edge tech environment.
What You'll Gain:
- Weekly paycheck for immediate financial stability
- Hands-on training with industry-leading technologies
- Mentorship from certified IT professionals
- Clear career advancement path to IT Specialist roles
- Competitive benefits package after 90 days
Join us to build foundational skills in network administration, system troubleshooting, and cybersecurity while supporting Fortune 500 clients.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktops, laptops, and peripherals
- Document all IT procedures and incidents in ServiceNow
- Collaborate with senior engineers on complex system deployments
- Participate in 24/7 on-call rotation (1 week/month)
- Complete weekly technical training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Fundamental understanding of networking concepts (TCP/IP, DNS)
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs for equipment installation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid California driver's license (for client site visits)