Job Description
Launch your IT career with our comprehensive trainee program! As an IT Support Trainee at TechSolutions Inc., you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals. We offer a structured 6-month training program with mentorship from industry experts, plus a $2,000 sign-on bonus to kickstart your journey. Join our Mesa-based team and become part of a company that invests in talent growth and innovation.
Responsibilities
- Provide tier-1 technical support for hardware/software issues
- Assist with network configuration and maintenance
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on complex problem-solving
- Participate in system upgrades and security audits
- Train on cloud platforms (AWS/Azure) and virtualization
- Support end-user devices and peripherals
Qualifications
- High school diploma or equivalent (AAS/CS degree preferred)
- Basic understanding of OS concepts (Windows/Linux)
- Customer service experience or strong communication skills
- CompTIA A+ certification (or willingness to obtain)
- Ability to troubleshoot hardware/software issues
- Proficiency with Microsoft Office suite
- Valid driver's license and reliable transportation