Job Description
Join our dynamic IT team as a Trainee with flexible scheduling options! Perfect for students and career changers, this hands-on role offers paid training while you build foundational IT support skills. Work remotely or hybrid with adaptable hours that fit your lifestyle. Benefit from mentorship, certification opportunities, and a clear growth path to become a full-fledged IT Support Specialist.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Troubleshoot hardware, software, and network connectivity issues
- Install, configure, and maintain desktop/laptop systems
- Create and maintain documentation for IT processes
- Collaborate with senior engineers on complex problem-solving
- Assist with cybersecurity best practices implementation
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic knowledge of Windows/macOS operating systems
- Strong customer service and communication skills
- Ability to work independently with flexible availability
- Proactive problem-solving mindset
- Valid driver's license for occasional on-site visits
- CompTIA A+ certification a plus