Job Description
Join our award-winning IT team and kickstart your career in technology! As an IT Support Trainee at TechSolutions Pro, you'll receive hands-on training in enterprise systems, network administration, and cybersecurity protocols. We're seeking motivated individuals passionate about technology who want to grow with us in Phoenix's thriving tech hub. Our comprehensive 6-month training program combines classroom learning with real-world experience, setting you up for a successful career in IT support. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid advancement.
Responsibilities
- Install, configure, and troubleshoot desktop hardware, software, and peripherals
- Provide tier-1 support for internal users via ticketing system and remote assistance
- Document technical issues and resolutions in knowledge base systems
- Participate in network monitoring and basic security protocol implementation
- Collaborate with senior technicians on complex system deployments
- Complete vendor certification training (CompTIA A+/Network+)
- Assist with hardware lifecycle management and inventory control
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in standing/walking environments
- Valid driver's license and reliable transportation
- Pass background check and pre-employment drug screen
- Availability for rotating on-call shifts after training completion
- Microsoft Azure fundamentals knowledge a plus