Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to enterprise clients. This hands-on internship program combines structured training with real-world experience in a fast-paced environment. You'll work alongside seasoned IT professionals to develop critical troubleshooting skills while supporting our diverse client base across Los Angeles.
Our comprehensive training covers desktop support, network administration, cybersecurity fundamentals, and service desk operations. This is your opportunity to build a strong foundation in IT while contributing to innovative projects that drive business success. We offer mentorship, professional development resources, and a collaborative culture that values growth and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all support tickets and solutions in ITSM systems
- Assist with network administration tasks including VLAN configuration and IP management
- Participate in cybersecurity awareness initiatives and security protocol implementation
- Collaborate with cross-functional teams to resolve complex technical challenges
- Contribute to knowledge base articles and technical documentation
Qualifications
- Currently pursuing or recently graduated with Associate/Bachelor's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities with analytical thinking skills
- Excellent communication skills and customer service orientation
- Ability to work independently and collaboratively in team environments
- CompTIA A+ certification or equivalent knowledge preferred
- Valid California driver's license may be required for on-site support