Job Description
Join our dynamic IT team as a Trainee and kickstart your career in technology! TechSolve Solutions offers flexible scheduling options to accommodate your lifestyle while providing comprehensive training in IT support. You'll work alongside certified professionals in a collaborative environment, gaining hands-on experience with enterprise systems, cloud platforms, and security protocols. Perfect for career-changers and recent graduates, this role combines mentorship with real-world problem-solving opportunities. Enjoy competitive pay, professional development stipends, and the chance to grow into a full-time IT specialist position.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Assist in deploying and configuring desktop/laptop systems using standard imaging tools
- Document troubleshooting steps and solutions in IT service management systems
- Collaborate with senior engineers on cybersecurity awareness initiatives
- Participate in infrastructure monitoring and basic system maintenance tasks
- Train on cloud service platforms (AWS/Azure) and SaaS applications
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Strong problem-solving aptitude and attention to detail
- Flexibility to work evenings/weekends during peak business periods
- Valid Texas driver's license and reliable transportation
- Eagerness to learn and pursue continuous technical education