Job Description
Join our award-winning IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about troubleshooting and customer service. This comprehensive 6-month program combines hands-on training with real-world experience in our fast-paced corporate environment. You'll work alongside senior engineers to resolve technical issues, deploy hardware/software, and master industry best practices. Our trainees receive mentorship, certification prep, and a clear path to full-time roles upon successful completion.
Responsibilities
- Diagnose and resolve hardware/software issues for 500+ employees
- Deploy and configure laptops, printers, and network equipment
- Support Microsoft 365 and cloud-based applications
- Create and maintain technical documentation
- Collaborate with cross-functional teams on IT projects
- Provide Tier 1 helpdesk support via ticketing system
- Assist with network security protocols and compliance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service mindset and problem-solving aptitude
- Ability to lift 30 lbs and work flexible hours
- CompTIA A+ certification preferred (not required)
- Valid California driver's license required for equipment transport