Job Description
Join our award-winning IT team as an IT Support Trainee in Arlington, TX! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic, growth-oriented environment. Our comprehensive training program combines hands-on experience with mentorship from industry experts. You'll gain exposure to cutting-edge technologies while supporting enterprise systems across diverse industries. Enjoy competitive benefits, flexible scheduling, and clear career progression pathways. Apply today and transform your passion for technology into a professional career!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktops, laptops, peripherals, and network equipment
- Assist with cybersecurity protocols including access management and threat detection
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Participate in cross-departmental IT projects and initiatives
- Contribute to continuous improvement of support workflows
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities with attention to detail
- Excellent communication skills and customer service aptitude
- Ability to work in fast-paced environments with minimal supervision
- Valid driver's license for occasional on-site client visits
- Proficiency with Microsoft Office and ticketing systems
- Willingness to pursue ongoing technical certifications