Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals passionate about providing exceptional technical support to our clients. At Omaha Tech Solutions, we invest heavily in talent development through structured training programs, mentorship, and hands-on experience with cutting-edge systems. This entry-level role offers a clear pathway to grow into specialized IT roles while working in a collaborative, fast-paced environment. If you're eager to learn, solve problems, and build a future in tech, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Assist with network troubleshooting, security protocols, and system backups
- Document all support tickets and resolutions in ITSM systems
- Collaborate with senior technicians on complex technical issues
- Participate in ongoing training to develop technical expertise
- Support IT asset management and inventory processes
Qualifications
- High school diploma or equivalent; relevant certifications (A+, CompTIA) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong customer service skills with excellent communication abilities
- Ability to troubleshoot hardware/software issues methodically
- Must be a quick learner with adaptability to new technologies
- Valid driver's license and reliable transportation
- US citizenship or legal work authorization required