Job Description
Join our elite IT team in Tampa and launch your career in technology with a premium training program designed for high-achieving candidates. As an IT Support Trainee at TechSolutions Inc., you'll receive hands-on experience in enterprise systems, cybersecurity protocols, and cloud infrastructure while earning a competitive salary. This accelerated 6-month program combines classroom instruction with real-world client exposure, setting you on a fast track to becoming a certified IT Support Specialist. Our Tampa headquarters offers cutting-edge facilities, mentorship from industry veterans, and a culture that values continuous learning and innovation.
Responsibilities
- Deploy and configure hardware/software systems including Windows/Linux environments and cloud platforms
- Provide Tier 1/2 technical support for 500+ users across diverse departments
- Document and troubleshoot network issues using ticketing systems (ServiceNow/Jira)
- Assist in cybersecurity initiatives including vulnerability assessments and patch management
- Collaborate with senior engineers on infrastructure upgrades and system migrations
- Create knowledge base articles and training materials for end-users
- Participate in 24/7 on-call rotation after initial training period
Qualifications
- Associates degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency in Windows OS, Active Directory, and basic networking concepts
- Strong problem-solving skills with attention to detail and documentation
- Excellent communication abilities for technical and non-technical audiences
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- Ability to lift 30 lbs and work flexible hours including weekends