Job Description
Join our award-winning IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to provide technical assistance to our clients. This comprehensive 6-month training program combines hands-on experience with industry certifications, setting you up for a successful career in IT support. Work with cutting-edge technologies in a collaborative environment while developing skills in network administration, cybersecurity, and cloud solutions. Our mentorship-driven approach ensures you gain real-world experience working on enterprise-level systems.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Assist with network troubleshooting, including connectivity and security issues
- Create and maintain documentation for technical procedures and user guides
- Collaborate with senior technicians on complex system deployments
- Participate in ongoing training sessions to develop technical expertise
- Monitor system performance and escalate critical issues appropriately
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong analytical and problem-solving abilities with attention to detail
- Excellent communication skills and customer service orientation
- Ability to work independently and collaboratively in a team environment
- Valid driver's license and reliable transportation
- Willingness to participate in evening/weekend on-call rotation after training