Job Description
Join TechSolutions KC as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about learning and problem-solving. Our comprehensive training program will equip you with industry-leading skills to become a key player in our IT support team. Enjoy competitive benefits, mentorship from senior engineers, and a clear career growth path. If you're ready to transform your passion for technology into a professional opportunity, apply today!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on complex problem-solving
- Participate in hands-on training for network security protocols
- Assist with system upgrades and maintenance projects
- Develop foundational knowledge of cloud platforms and virtualization
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/macOS operating systems
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team
- Customer service mindset with patience and empathy
- Willingness to pursue industry certifications (CompTIA A+, Network+)