Job Description
Join our dynamic IT team as a Remote-Friendly IT Support Trainee in Laredo, TX! This entry-level position offers comprehensive training and career growth opportunities in a hybrid work environment. You'll gain hands-on experience supporting cutting-edge technologies while working with industry experts. Perfect for recent graduates or career changers passionate about technology and customer service.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Document troubleshooting steps and maintain accurate incident logs
- Collaborate with senior engineers to resolve complex technical problems
- Install, configure, and maintain desktop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Participate in continuous learning programs for emerging technologies
Qualifications
- High school diploma or equivalent (CompSci degree preferred)
- Basic understanding of Windows/macOS/Linux operating systems
- Strong problem-solving and communication skills
- Ability to work independently in a remote setting
- Customer service experience (helpdesk/retail background a plus)
- CompTIA A+ or similar certification (or willingness to obtain)