Job Description
Join TechNova Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and learning cutting-edge systems. Our comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in our dynamic IT department. Enjoy competitive benefits, flexible work arrangements, and a culture that values innovation and growth. Apply today to become part of Orlando's leading tech team!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist in deploying and configuring desktops, laptops, and peripherals
- Document IT procedures and maintain accurate system documentation
- Collaborate with senior technicians to troubleshoot complex problems
- Participate in cybersecurity awareness training and best practices
- Support system upgrades and patch management initiatives
- Deliver exceptional customer service via phone, email, and chat support
Qualifications
- High school diploma or equivalent (Associate's degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification or equivalent experience a plus
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license and reliable transportation