Job Description
Launch your IT career in Baltimore with our comprehensive training program! We provide all necessary equipment including laptops, diagnostic tools, and software licenses to ensure your success. As an IT Support Trainee at TechSolutions Inc., you'll gain hands-on experience in enterprise environments while working alongside industry experts. Our structured 6-month curriculum covers network administration, system troubleshooting, cybersecurity fundamentals, and client support protocols. This is your opportunity to transform passion into expertise with full company support.
Responsibilities
- Deploy, configure, and maintain hardware/software systems using company-provided equipment
- Diagnose and resolve technical issues across Windows/macOS environments
- Document troubleshooting processes and maintain support ticket systems
- Assist with network infrastructure monitoring and basic security protocols
- Participate in cross-departmental IT projects and training modules
- Provide Tier 1 user support via phone, chat, and in-person
- Learn and implement best practices for IT asset management
Qualifications
- High school diploma or equivalent; CompTIA A+ certification preferred
- Basic knowledge of operating systems (Windows/macOS) and networking concepts
- Strong problem-solving abilities and customer service orientation
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional off-site support
- Excellent written/verbal communication skills
- Willingness to obtain CompTIA Network+ within 12 months
- US citizenship or permanent residency required