Job Description
Launch your IT career in San Jose's thriving tech hub! TechGrowth Solutions is seeking motivated IT Support Trainees for a comprehensive 6-month program with weekly pay. Gain hands-on experience in enterprise-level IT operations while working with industry professionals. Our accelerated curriculum covers desktop support, network troubleshooting, and cloud technologies. Enjoy competitive compensation, mentorship from senior engineers, and potential for full-time conversion upon program completion. Apply today to join a dynamic team dedicated to your professional growth!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote sessions
- Deploy and configure end-user devices (laptops, peripherals, mobile devices)
- Document and resolve service tickets using ITSM tools like ServiceNow
- Assist in network maintenance, including Wi-Fi optimization and security patching
- Collaborate with cross-functional teams on infrastructure projects
- Participate in weekly training sessions covering emerging technologies
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic understanding of Windows/macOS, networking fundamentals, and Active Directory
- Strong analytical skills and ability to troubleshoot systematically
- Excellent communication skills and customer service orientation
- Ability to lift 25 lbs and work flexible hours (including occasional weekends)
- Valid California driver's license (required for on-site support)